- https://www.youtube.com/watch?v=qXjgpYevUww
- Be present in the conversation
- Repeat back to the person in a short and casual way what you just understood they said Mirroring
- Emotion labelling
- “It sounds like you have a hard time”
- “I guess you’re happy this is over”
- “You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.” - Dale Carnegie